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Trust is one of the pillars of the Cameasygo community. Thus, each member is invited to add their photo, write their minibio and leave reviews to help you get to know them better before partnering together.
Will my customer be punctual? Is this driver's driving safe? Reviews left for community members can answer these questions before you even meet them.
For our part, we take care of checking that the e-mail addresses and telephone numbers are valid.
Learn more about trust in our community here.
Take care of your customers and listen to their requests, within reason, of course. Drive safely and calmly, stay focused on the road and don't be reckless. Show up at the agreed meeting point on time and drop customers off at a convenient, agreed location (not on the side of the highway or in the middle of nowhere!). For everyone's comfort, do not overfill the car, especially if the customers have luggage.
A carpool is not a taxi, so it is important not to arrive late, not to cancel at the last minute and not to make exaggerated requests (for example, a 45-minute detour). Do not try to negotiate the price that has already been agreed. Respect the driver's preferences regarding music and smoking. Finally, leave his car clean and tidy.
For more information, do not hesitate to consult our Code of Conduct.
Messaging allows you to organize the details of a trip. We can moderate messages to ensure a friendly space where everyone feels safe.
We block messages that are inappropriate, seek to circumvent online booking, or violate our posting rules.
Messages that contain a phone number, email address, or contact information are deleted.
Members whose message has been moderated receive an email inviting them to resend a new message following our advice.
Everyone fastened their seatbelt? Perfect ! The belt is the first reflex to adopt to partner in complete safety. Here are 10 tips for safe partner:
I am a customer
I am a driver
And of course, respect the traffic regulations in all circumstances.
Here is our prevention checklist , which you can print and keep in your car!
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Do you need help with your bus journey? No problem, call the phone number listed on your bus ticket/booking confirmation. If you have booked a Cameasygo bus and need further assistance, write to us via our contact form.
Unfortunately, we do not yet have a dedicated phone number for our carpoolers. Rest assured, we are always there for you thanks to our:
Need to contact your driver or customer? Send him a message directly, it's the fastest way to solve a problem.
Important: Cameasygo only has an emergency number for bus customers whose reservations have been confirmed. This number is indicated on your ticket. If you find a phone number online claiming to belong to Cameasygo, we urge you not to use it - it is a scam.
Whether you are a driver or a customer, this article is here to help you with your Cameasygo journey.
Contacting a member via Cameasygo messaging is the fastest way to resolve a problem with your goodAndService.
Call the phone number on your ticket or booking confirmation email for assistance with your bus journey.
Browse our Help Center to find answers to frequently asked questions, including:
Need more help with your bus or carpool trip? Write to us and our dedicated team will contact you.
Important: Cameasygo only has an emergency number for bus customers whose reservations have been confirmed. This number is indicated on your ticket. If you find a phone number online claiming to belong to Cameasygo, we urge you not to use it - it is a scam.
To simplify your journeys, Cameasygo has referenced the carpooling areas, specific places and car parks conducive to carpooling in Cameroon.
Are you a driver, or do you represent a community?
Go here and follow our advice to send us your suggestions. Our team will add them!
Do you have an idea to improve Cameasygo? Share it here .
All ideas are good so don't hesitate. We read with great interest all your suggestions and feedback. Who knows, you might be the source of a new option!
Please note: you must go through the "Contact us" menu to access the contact form.
Are you a tourism professional? Are you responsible for a specialized site, a partner agency? Why not become a partner or affiliate?
Do not hesitate to contact us to submit your projects.
Sending the sticker is free and reserved for Cameasygo members residing in France, Benelux or Switzerland.
To receive it, go to this page and fill out the form.
You will receive your letter containing the sticker within an average of two months. Patience… this delay may be a little longer, especially in the event of high demand.
On this page* you will find the best offers offered by Cameasygo: discounts on your electronic toll subscription, special offers and exclusive partnerships, privileges for our Ambassadors, etc.
Do not hesitate to consult this section regularly!
Your journey did not take place or did not go as planned?
If a complaint is opened by you or by the other carpooler, you will receive an email indicating that you or the other member have
7 days
to respond to this complaint on Cameasygo.
The timing of your refund or payment varies depending on the response to the complaint:
Based on your responses, our team determines who should revert the booking amount and a few additional days may be needed to resolve and close the claim in the fairest way.
You have a complaint in progress and you have not heard from us yet?
Do you want to dispute the processing of a complaint?
Contact us
and our team will get back to you quickly.
If you believe that a member is not using Cameasygo as he should, you can report it from the Messages page, Route or from his Profile. Simply click or tap on Report this member.
Choose the reason you want to report this member and give us as much detail as possible. Our team will do everything to help you and take the necessary measures to ensure that this does not happen again in the future.
If you had a bad experience with a member during a trip, you can also express it in the opinion that you will leave for them, in order to share your experience with the rest of the community.
Please note that you can also contact us directly to let us know of any issues related to another member.
Sure ! Carpooling knows no borders. You can offer and find goodAndServices anywhere in the world.
Are you crossing the border? You will see, carpooling is as simple as any other means of transport. You just need to take your partner documents with you!
All customers must be over 18 to create an account on Cameasygo. However, if you have a child who needs to partner, you can book a goodAndService for them using your account.
A child has a seat of their own, whether they need a car seat or use a seat belt like any other customer. This is why there is no reduced rate for children partnering by carpool or by bus. It is up to the customer accompanying the child to ensure that he or she has the appropriate equipment (car seat, booster seat, seat belt adaptor).
The rules for transporting animals may vary depending on the bus company you are partnering with.
Animals can partner by carpool, under certain conditions:
After booking, inform your driver by message to check that there will be room for your animal!
If your pet takes up space or partners in a crate, you may need to reserve an additional space. In addition, animal owners must ensure that they provide the equipment and documents necessary for their trip (leash, health record, etc.).
Find our General Conditions of Sale by following this link.
It is not authorized to lend the wheel to a learner driver in accompanied driving.
Cameasygo drivers who wish to publish a trip must hold a driving license.